Microsoft Dynamics 365 Contact Center Add-on for Customer Service Enterprise| Education Student Pricing | Monthly
Dynamics 365 Contact Center Add-on for Customer Service Enterprise (Education Student Pricing)
This add-on is designed specifically for educational institutions, providing students with a comprehensive customer service solution at a special pricing. The Dynamics 365 Contact Center Add-on for Customer Service Enterprise enables students to learn and develop essential skills in customer service, equipping them with the knowledge and expertise required to succeed in today's competitive business environment.
Key Features
- Advanced routing and queuing capabilities to manage high volumes of customer inquiries
- Real-time analytics and reporting to track key performance indicators (KPIs) and optimize customer service operations
- Integration with Microsoft Dynamics 365 Customer Service to provide a unified customer service experience
- Support for multiple channels, including phone, email, chat, and social media
- Customizable workflows and automation to streamline customer service processes
Key Benefits
- Enhanced customer experience through personalized and efficient service
- Improved first call resolution (FCR) rates and reduced average handling time (AHT)
- Increased productivity and efficiency through automation and streamlined processes
- Better decision-making with real-time analytics and reporting
- Scalability and flexibility to support growing customer service needs
Use Cases
- Student help desks: Provide students with hands-on experience in customer service, using the add-on to manage inquiries and issues from peers and faculty members
- Customer service training: Utilize the add-on as a training tool to teach students about customer service principles, processes, and best practices
- Capstone projects: Have students work on projects that involve implementing and configuring the add-on to meet specific customer service requirements
- Research and development: Leverage the add-on as a research platform to study customer service trends, behaviors, and outcomes
- Simulation-based learning: Create simulated customer service environments using the add-on to teach students about real-world customer service scenarios and challenges
By leveraging the Dynamics 365 Contact Center Add-on for Customer Service Enterprise, educational institutions can provide students with a comprehensive and immersive customer service learning experience, preparing them for successful careers in this field.
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Ingram SKU:
CFQ7TTC0TDLC:0005
VPN:
CFQ7TTC0TDLC
Specifications
| General Information | |
|---|---|
| Brand | Microsoft |
| License Information | |
|---|---|
| License Category | Education |
| License Type | New |
| License Tenure | Monthly |
| Payment Terms | Prepaid |
| Tags | |
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