Microsoft Dynamics 365 Contact Center Add-on for Customer Service Enterprise | Non-Profit Pricing | Monthly
Dynamics 365 Contact Center Add-on for Customer Service Enterprise (Non-Profit Pricing)
This Dynamics 365 Contact Center Add-on is specifically designed for non-profit organizations, providing an affordable and efficient way to manage customer service operations. With this add-on, non-profits can enhance their customer service capabilities, improve response times, and increase overall customer satisfaction.
Key Features
- Omni-channel engagement: Engage with customers across multiple channels, including phone, email, chat, and social media
- Advanced routing and queuing: Route customer inquiries to the most suitable agent, based on skills, availability, and priority
- Real-time analytics and reporting: Gain insights into customer service performance, with real-time analytics and customizable reports
- Integration with Dynamics 365: Seamlessly integrate with Dynamics 365 Customer Service, for a unified customer service experience
- Customizable workflows: Create custom workflows to automate routine tasks, and improve agent productivity
Key Benefits
- Improved customer satisfaction: Provide timely and effective support, to increase customer satisfaction and loyalty
- Increased agent productivity: Automate routine tasks, and provide agents with the tools they need to resolve issues quickly and efficiently
- Enhanced collaboration: Enable agents to collaborate with each other, and with other teams, to resolve complex issues
- Reduced costs: Reduce the cost of customer service operations, with a cloud-based solution that eliminates the need for on-premise infrastructure
- Scalability and flexibility: Scale your customer service operations up or down, to meet changing demand, with a flexible and scalable solution
Use Cases
- Multi-channel customer support: Provide support to customers across multiple channels, including phone, email, chat, and social media
- Donor and volunteer management: Manage relationships with donors and volunteers, and provide them with timely and effective support
- Event and campaign management: Manage events and campaigns, and provide support to attendees and participants
- Membership and subscription management: Manage membership and subscription programs, and provide support to members and subscribers
- Grant and fundraising management: Manage grant and fundraising programs, and provide support to grantors and donors
By leveraging the Dynamics 365 Contact Center Add-on for Customer Service Enterprise, non-profit organizations can improve their customer service capabilities, increase efficiency, and reduce costs. With its advanced features, and scalable architecture, this add-on is the perfect solution for non-profits looking to enhance their customer service operations.
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Ingram SKU:
CFQ7TTC0TDLC:0004
VPN:
CFQ7TTC0TDLC
Specifications
| General Information | |
|---|---|
| Brand | Microsoft |
| License Information | |
|---|---|
| License Category | Charity |
| License Type | New |
| License Tenure | Monthly |
| Payment Terms | Prepaid |
| Tags | |
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