Microsoft Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise| Education Faculty Pricing | Monthly
Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise (Education Faculty Pricing)
This Dynamics 365 Contact Center Digital Add-on is specifically designed for educational institutions, providing faculty members with a comprehensive customer service solution. With this add-on, faculty members can deliver exceptional student experiences, while also streamlining their customer service operations.
Key Features
- Omni-channel engagement: Engage with students across multiple channels, including phone, email, chat, and social media
- AI-powered chatbots: Utilize artificial intelligence to provide 24/7 support and help students with common queries
- Knowledge management: Access a centralized knowledge base to provide accurate and up-to-date information to students
- Case management: Manage student cases efficiently, with automated workflows and assignments
- Analytics and reporting: Gain insights into student interactions and customer service performance with real-time analytics and reporting
Key Benefits
- Improved student satisfaction: Provide timely and effective support to students, leading to increased satisfaction and loyalty
- Increased efficiency: Automate routine tasks and workflows, freeing up faculty members to focus on more complex and high-value tasks
- Enhanced collaboration: Enable faculty members to collaborate seamlessly, both within and across departments
- Better decision-making: Make data-driven decisions with real-time analytics and insights into student interactions and customer service performance
- Cost savings: Reduce costs associated with traditional customer service methods, such as phone and email support
Use Cases
- Student admissions and enrollment: Provide support to students throughout the admissions and enrollment process
- Academic advising: Offer guidance and support to students on academic matters, such as course selection and degree planning
- Financial aid and scholarships: Assist students with financial aid and scholarship applications, and provide information on available resources
- Student life and wellness: Support students with questions and concerns related to student life, wellness, and campus resources
- Alumni engagement: Engage with alumni and provide support with questions and concerns related to alumni events, networking, and giving
By leveraging the Dynamics 365 Contact Center Digital Add-on, educational institutions can deliver exceptional student experiences, while also improving the efficiency and effectiveness of their customer service operations.
This content will be shared across all product pages.
Ingram SKU:
CFQ7TTC0TDL0:000B
VPN:
CFQ7TTC0TDL0
Specifications
| General Information | |
|---|---|
| Brand | Microsoft |
| License Information | |
|---|---|
| License Category | Education |
| License Type | New |
| License Tenure | Monthly |
| Payment Terms | Prepaid |
| Tags | |
|---|---|
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