Microsoft Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise | Non-Profit Pricing | Monthly
Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise (Non-Profit Pricing)
This digital add-on is designed to enhance the customer service capabilities of non-profit organizations using Dynamics 365. With this add-on, non-profits can provide personalized and efficient support to their constituents, improving overall satisfaction and loyalty.
Key Features
- Omni-channel engagement: Engage with constituents across multiple channels, including phone, email, chat, and social media
- AI-powered chatbots: Leverage artificial intelligence to provide automated support and route complex issues to human agents
- Knowledge management: Access a centralized knowledge base to provide accurate and up-to-date information to constituents
- Case management: Manage cases from creation to resolution, with automated workflows and assignments
- Analytics and reporting: Gain insights into constituent interactions and agent performance with real-time analytics and reporting
Key Benefits
- Improved constituent satisfaction: Provide personalized and efficient support to constituents, improving overall satisfaction and loyalty
- Increased efficiency: Automate routine tasks and provide agents with the tools they need to resolve issues quickly and effectively
- Enhanced engagement: Engage with constituents across multiple channels, improving response times and issue resolution
- Better decision-making: Gain insights into constituent interactions and agent performance with real-time analytics and reporting
- Reduced costs: Reduce the cost of supporting constituents by automating routine tasks and improving agent efficiency
Use Cases
- Donor support: Provide personalized support to donors, improving their overall experience and increasing the likelihood of repeat donations
- Volunteer management: Manage volunteer interactions and provide support to volunteers, improving their overall experience and increasing retention
- Constituent engagement: Engage with constituents across multiple channels, improving response times and issue resolution
- Grant management: Manage grant-related interactions and provide support to grant recipients, improving their overall experience and increasing the effectiveness of grant programs
- Event management: Manage event-related interactions and provide support to event attendees, improving their overall experience and increasing event participation
By leveraging the Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise, non-profits can improve constituent satisfaction, increase efficiency, and reduce costs. This add-on is designed to help non-profits provide personalized and efficient support to their constituents, improving overall loyalty and retention.
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Ingram SKU:
CFQ7TTC0TDL0:0005
VPN:
CFQ7TTC0TDL0
Specifications
| General Information | |
|---|---|
| Brand | Microsoft |
| License Information | |
|---|---|
| License Category | Charity |
| License Type | New |
| License Tenure | Monthly |
| Payment Terms | Prepaid |
| Tags | |
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