Microsoft Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise | Yearly
Dynamics 365 Contact Center Digital Add-on for Customer Service Enterprise
The Dynamics 365 Contact Center Digital Add-on is designed to enhance your customer service experience by providing a seamless and integrated digital channel for your customers to engage with your business. This add-on is specifically designed for Customer Service Enterprise and provides a comprehensive set of tools to manage digital interactions.
Overview
The Digital Add-on for Customer Service Enterprise provides a single platform to manage all digital interactions, including chat, email, social media, and messaging apps. This add-on is designed to help you deliver personalized and efficient customer service, improve first contact resolution, and reduce wait times.
Key Features
- Multi-channel support: Engage with customers across multiple digital channels, including chat, email, social media, and messaging apps.
- Omnichannel engagement: Provide a seamless and consistent customer experience across all channels and devices.
- Real-time analytics: Monitor and analyze digital interactions in real-time to identify trends and areas for improvement.
- Automation and routing: Use AI-powered automation to route digital interactions to the most suitable agent or resource.
- Knowledge management: Access a centralized knowledge base to provide customers with accurate and up-to-date information.
Key Benefits
- Improved first contact resolution: Resolve customer issues on the first contact, reducing wait times and improving customer satisfaction.
- Enhanced customer experience: Provide a seamless and personalized customer experience across all digital channels.
- Increased efficiency: Automate and streamline digital interactions, reducing the workload on agents and improving productivity.
- Real-time insights: Gain real-time insights into digital interactions, enabling you to make data-driven decisions and improve customer service.
- Scalability and flexibility: Easily scale your digital channels to meet changing customer needs and demands.
Use Cases
- Customer support: Use the Digital Add-on to provide customer support across multiple digital channels, including chat, email, and social media.
- Field service management: Use the Digital Add-on to manage and coordinate field service activities, including scheduling and routing.
- Sales and marketing: Use the Digital Add-on to engage with customers and prospects across digital channels, providing personalized and relevant information.
- Feedback and survey management: Use the Digital Add-on to collect and analyze customer feedback and surveys, providing insights to improve customer service and satisfaction.
- Compliance and governance: Use the Digital Add-on to manage and ensure compliance with regulatory requirements, such as GDPR and CCPA.
This content will be shared across all product pages.
Ingram SKU:
CFQ7TTC0TDL0:0009
VPN:
CFQ7TTC0TDL0
Specifications
| General Information | |
|---|---|
| Brand | Microsoft |
| License Information | |
|---|---|
| License Category | Business |
| License Type | New |
| License Tenure | Yearly |
| Payment Terms | Prepaid |
| Tags | |
|---|---|
| Tags | |
