Microsoft Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise| Education Student Pricing | Yearly
Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise (Education Student Pricing)
This add-on is designed to provide educational institutions with a cost-effective solution to enhance their customer service capabilities. With Dynamics 365 Contact Center Voice, students can gain hands-on experience with a cutting-edge customer service platform, preparing them for future careers in the industry.
Key Features
- Cloud-based contact center solution with voice capabilities
- Integration with Dynamics 365 Customer Service Enterprise for seamless case management
- Advanced routing and queuing for efficient call handling
- Real-time analytics and reporting for data-driven decision making
- Customizable workflows and automation for streamlined processes
Key Benefits
- Enhanced customer experience through personalized and efficient service
- Improved student engagement and learning outcomes through hands-on experience with industry-leading technology
- Increased productivity and reduced costs through automation and streamlined processes
- Better decision making with real-time analytics and reporting
- Scalability and flexibility to meet the evolving needs of educational institutions
Use Cases
- Student information and support services: Provide students with easy access to information and support through a single, unified platform
- Admissions and enrollment: Streamline the admissions and enrollment process with automated workflows and personalized communication
- Financial aid and student accounts: Efficiently manage financial aid and student accounts with integrated case management and automation
- Alumni relations and fundraising: Enhance alumni engagement and fundraising efforts with personalized communication and real-time analytics
- IT and facilities support: Provide faculty and staff with efficient and effective support for IT and facilities-related issues
By leveraging the Dynamics 365 Contact Center Voice Add-on for Customer Service Enterprise, educational institutions can provide their students with a comprehensive and engaging learning experience, while also improving their overall customer service capabilities. With its robust features, scalability, and flexibility, this add-on is an ideal solution for educational institutions looking to enhance their customer service and support operations.
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Ingram SKU:
CFQ7TTC0TDL7:0001
VPN:
CFQ7TTC0TDL7
Specifications
| General Information | |
|---|---|
| Brand | Microsoft |
| License Information | |
|---|---|
| License Category | Education |
| License Type | New |
| License Tenure | Yearly |
| Payment Terms | Prepaid |
| Tags | |
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