Microsoft Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer | Non-Profit Pricing | Monthly
Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer (Non-Profit Pricing)
This Dynamics 365 Customer Service Professional Attach is designed for non-profit organizations, providing a comprehensive customer service solution at a discounted price. By attaching this to a qualifying Dynamics 365 base offer, non-profits can enhance their customer service capabilities while optimizing their budget.
Key Features
- Advanced case management: Manage customer interactions and issues efficiently with automated workflows and routing rules.
- Knowledge management: Create, share, and manage knowledge articles to empower customer service agents with the right information.
- Entitlements and SLAs: Define and manage service level agreements (SLAs) and entitlements to ensure timely and effective issue resolution.
- Customer self-service portal: Provide customers with a self-service portal to submit cases, track progress, and access knowledge articles.
- Analytics and insights: Gain valuable insights into customer service performance with built-in analytics and reporting tools.
Key Benefits
- Improved customer satisfaction: Provide timely and effective issue resolution with advanced case management and knowledge management capabilities.
- Increased efficiency: Automate workflows and routing rules to reduce manual effort and enhance productivity.
- Enhanced collaboration: Empower customer service agents with the right information and tools to work together effectively.
- Better decision-making: Gain valuable insights into customer service performance with analytics and reporting tools.
- Cost savings: Take advantage of non-profit pricing to reduce costs and optimize budget.
Use Cases
- Non-profit organizations: Enhance customer service capabilities while optimizing budget with discounted pricing.
- Customer service teams: Empower agents with advanced case management, knowledge management, and analytics tools to provide timely and effective issue resolution.
- Membership-based organizations: Provide members with a self-service portal to submit cases, track progress, and access knowledge articles.
- Donor management: Manage donor interactions and issues efficiently with automated workflows and routing rules.
- Volunteer management: Coordinate volunteer efforts and provide them with the right information and tools to work effectively.
By attaching Dynamics 365 Customer Service Professional to a qualifying Dynamics 365 base offer, non-profits can unlock the full potential of their customer service capabilities while reducing costs. Take advantage of non-profit pricing to enhance your customer service and drive success.
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Ingram SKU:
CFQ7TTC0LFNK:0015
VPN:
CFQ7TTC0LFNK
Specifications
| General Information | |
|---|---|
| Brand | Microsoft |
| License Information | |
|---|---|
| License Category | Charity |
| License Type | New |
| License Tenure | Monthly |
| Payment Terms | Prepaid |
| Tags | |
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