Microsoft Dynamics 365 Customer Service Voice Channel Add-in| Education Student Pricing | Monthly
Dynamics 365 Customer Service Voice Channel Add-in (Education Student Pricing)
This Dynamics 365 Customer Service Voice Channel Add-in is specifically designed for educational institutions, providing students with a comprehensive tool to manage customer service operations. With this add-in, students can gain hands-on experience in delivering exceptional customer experiences, while also learning about the latest technologies and trends in customer service.
Key Features
- Seamless integration with Dynamics 365 Customer Service, allowing for a unified customer service experience
- Advanced voice channel capabilities, including call routing, queuing, and recording
- Real-time analytics and reporting, providing insights into customer service performance and areas for improvement
- Customizable workflows and automation, enabling students to streamline customer service processes and improve efficiency
- Integration with other Dynamics 365 apps, such as Sales and Marketing, for a comprehensive customer view
Key Benefits
- Enhanced customer experience, with faster response times and more personalized support
- Improved student learning outcomes, with hands-on experience in customer service operations and management
- Increased efficiency and productivity, with automated workflows and streamlined processes
- Better decision-making, with real-time analytics and insights into customer service performance
- Cost-effective, with a special education student pricing model that fits the needs of educational institutions
Use Cases
- Customer service training and education, providing students with practical experience in managing customer service operations
- Contact center management, enabling students to manage and optimize customer service workflows and processes
- Customer experience management, allowing students to design and deliver personalized customer experiences
- Service desk management, providing students with the tools and capabilities to manage and resolve customer issues
- Field service management, enabling students to manage and optimize field service operations and customer interactions
By leveraging the Dynamics 365 Customer Service Voice Channel Add-in, educational institutions can provide students with a comprehensive and immersive learning experience, while also preparing them for successful careers in customer service and related fields.
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Ingram SKU:
CFQ7TTC0J7N8:0004
VPN:
CFQ7TTC0J7N8
Specifications
| General Information | |
|---|---|
| Brand | Microsoft |
| License Information | |
|---|---|
| License Category | Education |
| License Type | New |
| License Tenure | Monthly |
| Payment Terms | Prepaid |
| Tags | |
|---|---|
| Tags | |
