Microsoft Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer| Education Student Pricing | Yearly
Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (Education Student Pricing)
This Dynamics 365 Customer Service Enterprise attach license is designed for educational institutions, providing students with access to a comprehensive customer service solution. By attaching this license to a qualifying Dynamics 365 base offer, students can gain hands-on experience with industry-leading customer service tools.
Key Features
- Advanced case management: Manage customer interactions across multiple channels, including phone, email, and social media.
- Knowledge management: Create and share knowledge articles to help students and faculty resolve issues quickly and efficiently.
- Entitlements and SLAs: Define and manage service-level agreements (SLAs) and entitlements to ensure timely and effective issue resolution.
- Analytics and insights: Gain valuable insights into customer service performance with built-in analytics and reporting tools.
- Integration with other Dynamics 365 apps: Seamlessly integrate with other Dynamics 365 apps, such as Sales and Marketing, to provide a unified customer experience.
Key Benefits
- Improved customer satisfaction: Provide students and faculty with timely and effective support, leading to increased satisfaction and loyalty.
- Increased efficiency: Streamline customer service processes and reduce the time spent on issue resolution.
- Enhanced collaboration: Foster collaboration between customer service teams, students, and faculty to resolve issues quickly and efficiently.
- Better decision-making: Make data-driven decisions with analytics and insights into customer service performance.
- Cost savings: Reduce costs associated with customer service operations, such as reduced support requests and improved first-contact resolution rates.
Use Cases
- Student support: Provide students with timely and effective support for academic and administrative issues, such as course registration, financial aid, and campus resources.
- Faculty support: Offer faculty members support for teaching, research, and administrative tasks, such as course management, grading, and student advising.
- Alumni engagement: Engage with alumni through targeted campaigns, events, and communications, and provide them with ongoing support and resources.
- IT support: Manage IT-related issues, such as password resets, network connectivity, and software installation, for students, faculty, and staff.
- Library services: Provide library patrons with support for research, borrowing, and other library services, such as database access and interlibrary loan requests.
By attaching this Dynamics 365 Customer Service Enterprise license to a qualifying Dynamics 365 base offer, educational institutions can provide students with a comprehensive customer service solution, while also improving operational efficiency and reducing costs.
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Spezifikationen
| General Information | |
|---|---|
| Marke | Microsoft |
| License Information | |
|---|---|
| License Category | Education |
| License Type | New |
| License Tenure | Yearly |
| Payment Terms | Prepaid |
| Stichwörter | |
|---|---|
| Stichwörter | |
