Microsoft Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on | Non-Profit Pricing | Yearly
Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on (Non-Profit Pricing)
This add-on provides non-profit organizations with a cost-effective way to enhance their customer service capabilities using artificial intelligence. The Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on is designed to help non-profits provide 24/7 support to their constituents, reducing the workload on human agents and improving overall customer satisfaction.
Key Features
- AI-powered voicebot technology to handle customer inquiries and issues
- Integration with Dynamics 365 Customer Service for seamless case management
- Customizable voicebot scripts and workflows to fit specific non-profit needs
- Real-time analytics and reporting to track voicebot performance and customer interactions
- Scalable and secure architecture to support high volumes of customer calls
Key Benefits
- Improved customer satisfaction through 24/7 support and quick issue resolution
- Reduced workload on human customer service agents, allowing them to focus on complex issues
- Enhanced operational efficiency and cost savings through automation
- Personalized customer experiences through customizable voicebot scripts and workflows
- Data-driven insights to inform customer service strategies and improve overall performance
Use Cases
- Donor support: Provide automated support to donors, answering frequent questions and helping with donation processing
- Constituent engagement: Use voicebots to engage with constituents, provide information on programs and services, and encourage volunteerism
- Issue resolution: Empower voicebots to resolve common issues, such as password resets or account inquiries, freeing up human agents for more complex cases
- Event registration: Use voicebots to assist with event registration, answer questions, and provide event details to attendees
- Feedback collection: Collect feedback from constituents through voicebot surveys, helping non-profits improve their services and programs
By leveraging the Dynamics 365 Customer Service Intelligent Voicebot Minutes Add-on, non-profit organizations can revolutionize their customer service capabilities, improve constituent satisfaction, and drive greater social impact.
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Spécifications
| General Information | |
|---|---|
| Marque | Microsoft |
| License Information | |
|---|---|
| License Category | Charity |
| License Type | New |
| License Tenure | Yearly |
| Payment Terms | Prepaid |
| Étiquettes | |
|---|---|
| Étiquettes | |
